Announcing the retirement of Bill Griffioen

Posted on June 22, 2020 by Fritz Griffioen

Announcing the retirement of Bill Griffioen We’re happy to announce the retirement of Bill Griffioen. He was part of Firefly from the very beginning, and we’ll miss him in our daily work. We wouldn’t be the company we are today without his input and guidance. Many of you have also […]... Read more

Dwelling Fire Requirements for Each Carrier

Posted on June 9, 2020 by Fritz Griffioen

Dwelling Fire Coverage Summarized for Each Carrier Agents often run into situations where they need to write dwelling fire coverage. But it’s usually not possible to do it in EZLynx, and can raise many questions. Which carriers will write dwelling fire? What are their requirements? Refer to our latest Knowledge […]... Read more

A new step to make your email more secure

Posted on May 12, 2020 by Fritz Griffioen

Bad people want to steal your email! Firefly has added two new features to increase security in your email account. Read our newest Knowledge Center article to find out: What the two new features are How they work, and What you have to do to protect your email account The […]... Read more

Change made to keep EZLynx data secure

Posted on by Fritz Griffioen

Change made to make EZLynx data more secure Identity thieves would LOVE to get their hands on your customers’ data from EZLynx. But we’ve taken an additional step to prevent that from happening. Firefly has added multi-factor authentication to EZLynx. Read our newest Knowledge Center article to find out: How […]... Read more

Tech tips for working from home

Posted on April 29, 2020 by Fritz Griffioen

Tech tips for working from home Have you wondered what you could do to increase your ability to run your agency from home? Long before COVID-19 hit, Firefly has been a proponent of this, and today we added an article to the Knowledge Center to show you how. You’ll see […]... Read more

Ridesharing and Delivery Coverage

Posted on April 23, 2020 by Lorraine Vojt

Ridesharing and Delivery Coverage As you’ve seen in our COVID-19 updates article, many carriers have temporarily removed exclusions for personal autos used for certain deliver activities. But not all of them have, and those exclusions will be restored in the future. If you have a customer with ridesharing or delivery […]... Read more

Want to write in non-resident states?

Posted on April 22, 2020 by Fritz Griffioen

If so, watch the video in our latest article in the knowledge center.... Read more

Video reminder: Do not share logins with anyone

Posted on April 6, 2020 by Fritz Griffioen

Reminder: Don’t share your logins with anyone Agents and staff associated with Firefly get access to many websites with sensitive information. That’s why logins to carrier sites, EZLynx, and even this Agent Portal must be carefully safeguarded. This video explains why, and shows examples of carrier requirements that you never […]... Read more

Carrier COVID-19 Updates

Posted on April 2, 2020 by Fritz Griffioen

Many Firefly carriers have made temporary adjustments to billing and cancellation procedures. We've put them all here.... Read more

What’s in this Agent Portal?

Posted on March 30, 2020 by Fritz Griffioen

Today, we launch the Agent Portal. There’s a lot of information here to help you make the most of your relationship with Firefly and with your carriers. Watch a short video to see what you can find here: After you’ve checked out the Portal, go to this page and give […]... Read more